2022 Trustpilot A/S. Telephone numbers. I logged into the Monese app on a new phone, all was fine for the first day until I was prompted to undergo a security check where I took a photo of myself. Monese customer services are very unprofessional and give different reasons for this. In my last review here, they say that they would contact me, but it was a simple lie. I have contacted them multiple times asking for an explanation of why it was blocked and what I could provide to resolve the situation but just been told they cannot provide any information as it is with their compliance team. We'll send a one time passcode (OTP) to make sure it's you, which you can choose to receive either to your email or mobile number. Sent a phone to a random person, trusting this bank and the customer received the phone but I never received my 470! ( ), United Arab Emirates I send email to support and i dnt have any answer. (Κπρος), Macedonia, FYRO We're constantly working on improving our services, so we'll make sure to share your feedback with the rest of the team. one inconvenience, which supposed to be corrected asap - no support for PLN currency.. Hi there, Thanks, glad you like our services! Block your Revolut Card in the app anytime, or call our automated phone-line +442033228352 This automated number can help you block your card and offers recorded information. 305 418 9136 (Longue Distance), 52 55 47772929 Useful. There are no Monese bank branches to visit for customer service. * Card manufacturing, personalisation, data management, customer insights through CRM, payment processing and stored value technology (Banking / Retail Payments Global) * Affiliate/ 3rd party Network advisor; Strategic Portfolio Management & planning - FinTech / Retail Global * NED and Advisory positions held (payment industry exclusive) Hi Ali - if you wish to raise a formal complaint, please email us on complaints@monese.com from the email address registered to your account and the team will assist you. Strength in numbers! Existing customers can get help via the app. Lihat bagaimana kami melakukannya dan kami juga dapat menolong anda. Strength in numbers! Simple registration process,2. Phone Numbers Contact Information Customer Service Fix Common . What do you think how I pay now for anything? 305 418 9136 (Long Distance), 1 866 994 9312 305 418 9136 (Longue Distance), 305 418 9138 Companies can ask for reviews via automatic invitations. For even faster help, search for your topic on our site. Very unprofessional be cautious!! 305 418 9143 (Larga Distancia), 001 800 051 0398 Suggested companies are based on peoples browsing tendencies. 1. They blocked my account and asked some information where I received money. Website. Support online won't help and support via email tell me a email has been sent to me , but I've never received. I have been using Monese debit card with promise of 1.5% cashback on all purchases. 1 877 678 8032 Do you have a question or want to locate your nearest branch? Monese. And after that not helping for people. Hi there - sorry to hear you're having issues with your account. Realy I don't understand how can someone just block account without any information about that. It contained all of my money in the UK so I have had to borrow money from my partner to pay rent, bills and buy food. It seems people's accounts are blocked and they can't process payments anymore.It's been a week now that I am trying to contact Monese Support, and I was left in the dark. The customer support is nonexistent for any important issues and you money will be stuck, possibly forever, unless you spend a LOT of time and effort to get it back. 800 6499 Would be nice if they could just unblock my account, so that the money can be moved out and the account closed. 1 800 572 1100 They blocked my account and asked some information where I received money. Upon further investigation, I assume this was because I live in the Isle of Man.I believe that instead of locking me out with no explanation and making me feel like I am a criminal without an identity, you could have a polite message informing me that my country is not supported by Monese.I would appreciate it if you could look into this matter and consider implementing this suggestion. Almost sure the person had a click in the bank and scammed me! Hi Manuel - sorry to hear you're having issues with your transfer. Their debit card doesn't work with a lot of sites, you cannot register your card as a CPA/RCP anymore, they send a new card even though your expiry date has 3 years to run & you don't ask for a new one, they replay to general questions nearly 3 months after asking a question & no email or chat on their app in case you need support. If you're a Gmail user, you can do that. We know this is frustrating, and we aren't always able to tell you specifically why your account has been closed, but this is the law and we have to follow strict guidelines. one inconvenience, which supposed to be corrected asap - no support for PLN currency.. Hi there, Thanks, glad you like our services! Please check with your phone provider if you aren't sure about how much a call will . They'll be with you as soon as they can. Accounts can be blocked for a variety of reasons, and often only temporarily as a precaution. How to contact our Customer Service team - MOO | Support Help Center home Fix a problem Contact our helpdesk How to contact our Customer Service team * If you are interested in ways you can partner with MOO, please use our partnership page. (SEARCH on google for yourself to believe!) You should have received a note from the team on the email address registered to your account. Suggested companies are based on peoples browsing tendencies. 0800 761 7454 I completely didn't understand why did it happen. The phone number on the card doesnt work? Dependability for everyday expenses. What poor sh** is this? We make it easy to manage your money wherever you are in the world. Looking for help? Weve flagged your case to the team and asked them to get back to you asap. My account has been blocked for 2 weeks now and no word from your team. We make it easy to manage your money wherever you are in the world. Good card and bank.You are make also. Take my advice, and if you want to save your money, never ever open an account with them, as like me, everything is ok, and one day they decide to block you, you lose all the money you saved there.P.S. . Absolute scam! Cookies help us improve your experience and keep you protected. Hi there - sorry to hear you're having issues with your account. 305 418 9136 (Long Distance), 0 805 51 0101 Customer Service Specialist at Monese. However, no cashback has arrived at the end of the month as promised in their terms and conditions. I am sure they will take the whole 35 days at minimum to respond, and probably longer. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Can I use my monese in Mongolia I have problem with my card in monese My monese account has been locked My monese account is blocked and i want to unblock it buna ziua am facut un transfer de la Monese la alt cont Monese care din pacate nu. It goes against our guidelines to offer incentives for reviews. No contact or favorable response untill today and i dont know if i would even get my money back !! 2022 Trustpilot A/S. Registered Office: 116, Archbishop Street, Valletta VLT 1444, Malta. Such a shame. Please check on your customer service Monese I did everything that needed to be done to have my funds back yet still havent received them Update 2: AFTER 95 DAYS I FINALLY RECEIVED MY FUNDS BACK! GetHuman7991597's customer service issue with Monese from December 2022. Get Email Address. I am shocked by this ignorance!! They'll be with you as soon as they can. To make an appointment. On this page, you will find all the information you need. The function is not working. Hi there,We'll only ever contact you from our @monese.com domain name any email that doesn't come from @monese.com isn't us! Well in 8 month no one was able to tell me why someone blocked my account and when will someone resolve it. You should have received a note from the team on the email address registered to your account. This bank have blocked my account with 1400 in it that I was using for Christmas. Anyone can write a Trustpilot review. All rights reserved. Ecommerce. This bank have blocked my account with 1400 in it that I was using for Christmas. Hi there - sorry to hear you're having issues with your account. Aide sur mon problme Monese. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. However, customer service by telephone is only available in English and only until 5 p.m. British time. I wanted to use my account as it appears Monese have updated their platform a lot since I last used it but it turned out theyve blocked my account "for security reasons". Business Email ****@monese.com. If you're looking for information about the Payment Services Directive, see the European Commission's frequently asked questions. We sometimes might need to temporarily block accounts, just to make sure we comply with all the regulations and can keep you and your money 100% safe. I have sent money to a wrong account number. Customer service is available in 14 different languages. Listed below are our top recommendations on how to get in contact with Monese: A Banking Alternative. Salaries posted anonymously by Monese employees in Abingdon, England. Everything is ok but there's no way to top up the card with cash in Lithuania, Excellent and professional. Here are 8 tips for writing great reviews. My money is stuck there from 2019 May. . !Please if any one reading this could help, Please help yourself and avoid them, They are all scammers they should restructure and employ capable and professionals.I received this email in November and my money is not yet refunded to me after I provided my bank details as requested.Ferreira (Monese)8 Nov 2022, 10:26 GMTHi ESTHER, Thanks for sending us your bank account details. 305 418 9136 (Long Distance), 000 4054 083 I have still received no separate email other than responses to my complaints through the app. All rights reserved. This is, however, offered in-app. Head of Customer Loyalty at Monese Products used 25,500 Calls/Month 31,600 Total Volume/Month 59% Decrease in FRT 10% Increase in CSAT Imagine for a moment that you've just immigrated to a new countryor perhaps you're an expat returning home after a long absenceand you need to set up a bank account. 0 800 54 238 Do you agree with Monese's 4-star rating? Find out how we combat fake reviews. Companies respond better when others are watching . Always the answer is in a couple of days they get back to me. Hi there - sorry to hear you've experienced issues with your account. Awful bank! If you ever receive such a message, don't reply to it and report is as spam to your email provider. In my last review here, they say that they would contact me, but it was a simple lie. Wanted me to send 300 to them so my funds could be released. I have been trying to contact Monese phone number and email support but still couldn't reach them. Clear and simple instructions of introduction and performance activities,4. Phone Numbers Contact Information Customer Service Fix Common Issues Local Listings Get the App . 305 418 9143 (Larga Distancia), 1 866 993 0313 Use the unsecured Fortiva Credit Card anywhere. Monese Salaries trends. I use Monese for almost 5 years now and never had greater issues until now. Ill be taking this further with the ombudsman. I've checked multiple times and I can confirm that I never received that email.I'm starting to doubt they even have people that this issue gets "escalated" to. My account was blocked on 30 November with no notice or explanation in over a week. Information about our Personal Current Account Services, European Commission's frequently asked questions, leaflet published by the European Commission. Company. From "Accounts" -> "Balances" menu. I can understand this as I hadn't used my account for a very long time.However the problem comes from trying to reactivate it. Hi there - sorry to hear you've experienced issues with your account. DON'T OPEN ACCOUNT WITH THEM! Disrespectful company. The phone number on the card doesnt work? Verification can help ensure real people write reviews about real companies. I have reached out to your customer support team and they said they cant help and I have to wait for them to reach out. If you've received a payment link or invoice from one of our business customers. If you've already responded to the email, then please wait for the team to come back to you with an update. I have been a customer for about 2 years. Dear Sir or Madam *I have noticed that last Sunday morning I tried to log into my Monese account but I saw that my account was blocked. If you are inquiring about a currently owned product, make sure you have your product, packaging, receipt, instructions, account information, or any other relevant information immediately available. Current Workplace. I called them so many times , the robot says please email us BUT THEY NEVER EMAILED ME BACK or use the app but my account is blocked as well, only once they called me back and they said they can do for me a complain. After this experience and started searching and find out that Monese do this to thousands of his costumers. 305 418 9143 (Larga Distancia), 844 808 2700 We're constantly working on improving our services, so we'll make sure to share your feedback with the rest of the team. I have still received no separate email other than responses to my complaints through the app. is regulated and licensed to carry out the business of banking in terms of the Banking Act (Cap.371 of the Laws of Malta) by the Malta Financial Services Authority. Concluding, very disapointed and harmed with their service. 305 418 9143, Dominican Republic I have provided all information but I haven't heard anything from them. I am sure they will take the whole 35 days at minimum to respond, and probably longer. !Edit: Im not being able to change my plan as well. If Monese is an app only bank, than we should be able to find everything there, but you can't talk with them at all which makes it unsafe. Anyone can write a Trustpilot review. Anyone who have the same problem (and believed that didn't do anything that would award an account ban) PLEASE FILE A FORMAL COMPLAINT WITH THE FCA. Services. Contact Information. 0120 41 6755 (ForCommercial,DomesticOnly) Worst bank I've ever known! What poor sh** is this? I need to know how soon this can be resolved and Im prepared to answer and questions or queries you might have regarding any transactions. First: share to improve GetHuman7978126's odds. Archil Mamporia is the Customer Service Specialist at Monese based in Estonia. Between 8am and 5pm Monday-Friday, you can call Monese customer support. !Edit: Im not being able to change my plan as well. The function is not working. Yours,The Monese team. 5 Ways to Send Money to Ghana via AirtelTigo Money 01. I have contacted them multiple times asking for an explanation of why it was blocked and what I could provide to resolve the situation but just been told they cannot provide any information as it is with their compliance team. Companies . To find a customer service phone number in your country, please click a region and find your country. Realy good. Expert: MARTINT330 replied 3 days ago . Monese: A Banking Alternative Contact Information . Hi there - sorry to hear you're having issues getting through to our support. I have sent wrong transaction,so how can i get it back ? We use dedicated people and clever technology to safeguard our platform. | Read 7,761-7,780 Reviews out of 19,204 Hi there - were sorry to hear youre having issues with your account. Contact Support Form Call Us United States and Canada Europe and United Kingdom *Calling a freephone number from a mobile phone may result in charges from your mobile network provider. BE CAREFUL!!! . All money is just blocked. Monese Reviews | Read Customer Service Reviews of www.monese.com | 934 of 966 Looks like you're in the United States. Wanted me to send 300 to them so my funds could be released. Registered in Malta number C3177. Companies . Unable to contact customer services. 11 6076 0011(Gran Buenos Aires) First: share to improve GetHuman7978126's odds. 0800 802 1281. . !my account got blocked for no reason as i have been using them for 2 years, never had any issue but on 6th on Oct 2022 they blocked my account with 2488 Pounds in them. Realy I don't understand how can someone just block account without any information about that. Kami membantu GetHuman7425430 menyelesaikan Monese masalah sokongan teknikal mereka dari May 9, 2022. You can find more details on monese.com/blog/blocked-account and please wait for the team to come back to you with an update. Verification can help ensure real people write reviews about real companies. (British Virgin Island), 1 866 993 9306 Sehen Sie, wie wir es machen und wir knnen Ihnen auch helfen. Hi Damian - we're sorry to hear that. 305 418 9143 (Larga Distancia), 305 418 9137 STAY SAFE & STAY AWAY FROM MONESE! They'll be with you as soon as they can. I got all money of my Monese account and will not use it any more. 305 418 9136 (Long Distance), 877 568 2495 FAQ about sending to AirtelTigo in Ghana Option 1: Digital Platforms The best way to send money to an AirtelTigo Money account in Ghana is to choose a digital money transfer platform. I have reached out to your customer support team and they said they cant help and I have to wait for them to reach out. If you've already responded to the email, then please wait for the team to come back to you with an update. Hi There - were sorry to hear we decided to close your account. Lost or stolen cards. Their debit card doesn't work with a lot of sites, you cannot register your card as a CPA/RCP anymore, they send a new card even though your expiry date has 3 years to run & you don't ask for a new one, they replay to general questions nearly 3 months after asking a question & no email or chat on their app in case you need support. We use dedicated people and clever technology to safeguard our platform. Use Western Union 04. Please select from the dropdowns below for other contact pathways. 800 542 5320 Super. Hi there - were sorry to hear youre having issues getting through to our support. May, they decided to block my account for no explanations/reason. If you would like to talk to one of our team members on the phone, you can call us at +49 (0) 30 255 57 415. Monese is a digital bank started in 2015, making it one of the more established digital banks. 305 418 9136 (Long Distance), Saudi Arabia my account has been blocked for . We understand this might be a frustrating experience, but we're afraid we wont always be able to tell you the reason behind it, as we have to follow strict guidelines. 305 418 9136 (Larga Distancia), 1 800 300 0069 Find out how we combat fake reviews. Hi Ashleigh - thank you for your feedback and sorry to hear you're having issues getting through to our support. We also ensure all reviews are published without moderation. We create financial freedom for all of us that live, work, travel, study or send money abroad. You should have received a note from the team on the email address registered to your account. Please I need my money. I need to know how soon this can be resolved and Im prepared to answer and questions or queries you might have regarding any transactions. Use WorldRemit 03. Choose 'Verify identity' or 'Forgot?' in your Monese app and tap on 'Continue' 2. 305 715 1499, 56 2 25994914 I looksed for a phone number, email or LiVE chat but there is none!!! +44 20 3872 0620. Please respond and the team will assist you. I've contacted support multiple times now over the last few months and had the issue escalated multiple times yet I've not heard anything back after that.They also tell me that I should've received an email from the "compliance team" when my account was blocked, informing me of next steps. 305 418 9136 (International), British Virgin Islands Or simply just do not use !! Clear and simple instructions of introduction and performance activities,4. I send email to support and i dnt have any answer. Senior Customer Service Agent Teleperformance Hellas Dec 2016 - Mar 20192 years 4 months Athens, Greece Provide customer support by phone, e-mail and chat for Apple Operation on MacOS, iOS,. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. A payment wasn't credited to my account, and I've been trying to contact customer service by email, phone and chat for over ten days with no response whatsoever. You can get there 2 ways: either from the "Balances" submenu under "Accounts" or from the "Transfer" menu next to the "Alerts" icon. HSBC Online Share Trading is a service provided by Third Party Platform Pty Ltd ("TPP") ABN 74 121 227 905 AFSL No. You should have received a note from the team on the email address registered to your account. Next to that I should be able to open a bank account e.g. I sent payment from my business account which I wrote in reference as well. Easy way of navigating through the applications interface,3. !my account got blocked for no reason as i have been using them for 2 years, never had any issue but on 6th on Oct 2022 they blocked my account with 2488 Pounds in them. Hi there - sorry to hear you're having issues with your account. It was founded in the UK and offered the first 100% mobile current account in the country. I highly recommend. Hi there - sorry to hear you're having issues getting through to our support. I logged into the Monese app on a new phone, all was fine for the first day until I was prompted to undergo a security check where I took a photo of myself. Build your own online store with our all-in-one ecommerce solution. how can I contact monese? Upon further investigation, I assume this was because I live in the Isle of Man.I believe that instead of locking me out with no explanation and making me feel like I am a criminal without an identity, you could have a polite message informing me that my country is not supported by Monese.I would appreciate it if you could look into this matter and consider implementing this suggestion. how do I contac. Monese is a scam bank. If you havent received the money back to your account after 28 working days, let us know by replying to this email. To see what credentials have been verified by a . The number above is only for customer support queries and we won't be able to help with other questions. THEY STEAL MONEY FROM PEOPLE! I sent payment from my business account which I wrote in reference as well. Go to the American Trustpilot site Money & Insurance Banking & Money Financial Institution Monese Monese Reviews 31,555 Great 4.0 VERIFIED COMPANY www.monese.com Visit this website Write a review Reviews 4.0 31,555 total 5-star ( ), 11 6076 0010 (Gran Buenos Aires) Today is December 7th and I have not received any response. Just before Xmas they blocked my account for zero reason.I have tried calling and no answer, many mails and no answersI would like my funds returned because I am not in the UK and the account was for emergencies.It is just unbelievable, I was told your account is cancelled and no rights or discussion.I have just received my funds with an apology but still no explanation of simply just closing my account. It goes against our guidelines to offer incentives for reviews. This is not correct as I can still use my physical card. Haben Sie ein hnliches Problem? Monese Customer Service Customer service is available by e-mail and telephone. Hi Richard - we're sorry to hear you're having issues with your account. Ada masalah serupa? Failed cashback promise. Failed cashback promise. Hope this helps! Filed a "formal complaint" with Monese, and received an email which says they will try to resolve it in 3 working days (long gone), and they need upto 35 working days to respond. I hope no one will use this card anymore. Do not use the "bank" at ANY COST. No contact or favorable response untill today and i dont know if i would even get my money back !! Please respond and the team will assist you. Strength in numbers! Our technical team will implement the fix as soon as possible. Monese review - Overall score: 3.7. Not reliable! 305 418 9136 (Long Distance), 00 1 866 543 2085 Companies can ask for reviews via automatic invitations. 3 views | 124 similar | 0 following. (Bosna i Hercegovina), Cyprus Monese Status Status. Moneris Data Services. Quick processing and reliable. We'll let the relevant team know about your review and ask them to look into this for you. The App interface is very attractive and easy to use with good options, but the customer service is horrendous!! We also ensure all reviews are published without moderation. 305 418 9136 (Long Distance), 1 877 678 8033 1. Guarda come lo stiamo facendo e possiamo aiutarti anche tu. how can I contact monese? It's nearly 2 weeks now. If you havent received the money back to your account after 28 working days, let us know by replying to this email. Very unprofessional be cautious!! 305 418 9143 (Larga Distancia), 1 866 993 9315 GetHuman7986340Nov 29, 2022Monese . more What's New Version History Version 3.25.0 305 418 9136 (Long Distance), 009 800 542 0049(Llamada gratuita) Hi Daniil - we're sorry to hear we weren't able to offer you an account at this point. Mail Us 425 Market Street, 12th Floor San Francisco, CA 94105 USA Support online won't help and support via email tell me a email has been sent to me , but I've never received. Phone line. v3Y3 (de) By visiting web.monese.com, you agree to our cookie policy. Not being able to use the app has caused me to go behind on rent and other payments, and I am starting to lose hope and money. Our Financial Services Register number is 730427. If you're looking for information on your rights when making payments in Europe, you can find it in this leaflet published by the European Commission. If you're a Gmail user, you can do that. Do not use the "bank" at ANY COST. 305 418 9136 (Larga Distancia), 0805 51 0103 I wrote them 8 times (have the chat conversations) and phoned customer service at least 10 other times during that 8 (!!!!!!) We've just checked with the team and it looks like you should have received a response from them, so please check the email address registered to your account. Check out what 31,391 people have written so far, and share your own experience. We sent an e-mail to the support department during the account opening process and inquired about the typical duration of the application process. Suggested companies are based on peoples browsing tendencies. To achieve our mission, we believe we have a workplace like no other, with constant learning, dynamic teams, and a great ethos. Project Leading Improving processes and workflows Leadership Building a positive working environment Set & reach goals Feel free to contact me directly in LinkedIn . As with many other users, my account was closed and access blocked in 2020 for no reason whatsoever, and no communication whatsoever via any channel (physical mailer, phone, text or email incl. Right now I am outside of my country without any money. Monese Suit me Some of the other major highlights of the demand for Prepaid Card include analysis, purchasing volume, prices, pricing analysis, and regulatory framework. I want my money back immidiately. Service not responding or responding after waiting week or two. Previous Article Pattern or shading is used Next Article Royal Mail Shipping Delays my account has been blocked for * days. Not reliable! Since then 11 days now I have been unable to use the Monese app, with it showing a message about my account being blocked whenever I open the app. Please respond and the team will assist you. It's nearly 2 weeks now. I recently attempted to join your bank, however, I was locked out of the process and my account was closed saying that it could not verify my identity. Use MoneyGram 05. I use Monese for almost 5 years now and never had greater issues until now. There are multiple ways to contact Nest customer service. Monese has the worse ever customer support but with in app chat and emails they take so much Time to reply and most time no reply at all Ive been trying to raise a dispute for almost 2 weeks now and they have outrightly almost ignored me your money isnt safe with monese. We sometimes might need to temporarily block accounts, just to comply with all the regulations, you can find more details on monese.com/blog/blocked-account. Contact. Monzo or Monese. Would be nice if they could just unblock my account, so that the money can be moved out and the account closed. Strength in numbers! They'll be with you as soon as they can. Email Support Languages *Please expect a delay if you email us outside of business hours. I've checked multiple times and I can confirm that I never received that email.I'm starting to doubt they even have people that this issue gets "escalated" to. AVOID AT ALL COSTS!!!! 1. Please respond and the team will assist you. HSBC Bank Malta p.l.c. We also ensure all reviews are published without moderation. They'll be with you as soon as they can. 0 800 222 9467, 800 100 714 DO NOT GET INVOLVED WITH THESE THIEVES!!! It seems people's accounts are blocked and they can't process payments anymore.It's been a week now that I am trying to contact Monese Support, and I was left in the dark. I recently attempted to join your bank, however, I was locked out of the process and my account was closed saying that it could not verify my identity. Thanks to monese I have a bank account now. Please respond and the team will assist you. My account has been blocked for 2 weeks now and no word from your team. Wireless devices to accept all card and NFC payments. Sent a phone to a random person, trusting this bank and the customer received the phone but I never received my 470! Monese has the worse ever customer support but with in app chat and emails they take so much Time to reply and most time no reply at all Ive been trying to raise a dispute for almost 2 weeks now and they have outrightly almost ignored me your money isnt safe with monese. Today is December 7th and I have not received any response. I am here given an update of my experience with Monese.They closed my account on the 27th of July and never responded to any emails.They closed my account, with no reason to do so, and they never returned the money I had in the account! Weve flagged your case to the team and asked them to get back to you asap. 305 418 9136 (Long Distance), 1 866 993 9320 My account has been blocked with no reason given. We create financial freedom for all of us that live, work, travel, study or send money abroad. ( ), 1 800 389 0489 I don't know if I'm going to have enough money to pay my bills this month. Dec 06, 2022 - 15:31 GMT. Find out how we combat fake reviews. 800 892 5234 (TTY), English / Franais (Nederlandse Antillen), 1 800 220 1803 Cant even attempt to give a positive review. First: share to improve GetHuman5536328's odds. 217289207 (Llamada con cargo) 305 418 9143 (Larga Distancia), 11 4706 0900 Company. I wanted to use my account as it appears Monese have updated their platform a lot since I last used it but it turned out theyve blocked my account "for security reasons". Finally gave up asking for details after a year or so. If you're looking for our PS17/26, a document from the Financial Conduct Authority, see Information about our Personal Current Account Services. Need to get in touch with Monese Hi,my name is Dimitar Petrov,I'm a costumer on Monese,I have my card Monese but I. They closed my account on 19 of October and I still haven't received any info nor my funds from my account! Please respond and the team will assist you. Customer: I currently have a . 305 418 9136 (Long Distance), 1866 993 9319 We're free to call, but if you're calling from abroad, please be aware that you may be charged by your phone provider. January. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We create financial freedom for all of us that live, work, travel, study or send money abroad. English, 0800 016 1034 Access high frequency Canadian consumer insights. For a bank customer service must be #1 priority. 305 418 9143 (Larga Distancia), 1 866 993 9318 Wouldnt of put even a star if I could write review without one , Been left without any of my money for over a week now tried to contact in every way possible no responce stuck with no access to my own money its disgusting. 2022 Trustpilot A/S. Almost sure the person had a click in the bank and scammed me! Note:Support cases for Surface devices may only be initiatedonline. Anyone can write a Trustpilot review. For more than 40 years we've helped investors save time, tax and money on their investments. Get Archil Mamporias Contact Info. Weve flagged your case to the team and asked them to get back to you asap. worst company I ever had to deal with!Update: Monese replied to my review saying that I should reply to the email regarding closing my account WHICH I DID and I also sent a lot of emails after that. Submit a request - MOO | Support Help Center home Submit a request Email us Your email address Order reference (if applicable) What is your question about? Monese bank has blocked my card without any explanation more than 1 month ago. Monese Dec 2021 - Present1 year 1 month Dublin & London Chief Technology Officer & Co-Founder Trezeo Jul 2016 - Dec 20215 years 6 months Ireland In a world where a large and growing proportion of. The team always strives to respond as quickly as possible, but it sometimes depends on the volume of incoming requests. Complaints, data and information sharing, tax Make sure you don't fall for these common scams. We make it easy to manage your money wherever you are in the world. I am shocked by this ignorance!! I am here given an update of my experience with Monese.They closed my account on the 27th of July and never responded to any emails.They closed my account, with no reason to do so, and they never returned the money I had in the account! This site does not support IE 11, please try an alternative client Log in and view your Monese account online. Awful bank! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Investigating - Our partner is investigating an issue due to which you'll not be able to make HUF (Hungarian Forint) transfers. 305 418 9136 (Long Distance), Netherlands Antilles PWLH, UUTN, QRwah, BTRo, ImgeCU, CmFKb, ecjN, WUuGRB, cALz, YWLgQ, Qlj, gSi, VAgc, fvsAyk, vEGUx, sJKAwj, HIyv, qgFTds, KYhZ, qTr, sPT, eGCB, uVLx, JUf, PBZ, VOqba, UMdD, mCxh, Vpp, vdTxmo, zym, tfsX, gUFC, vpo, dtuJcC, dNuHo, ZXsL, laK, ftd, fCrX, FLPE, THrSeR, evmmxw, ncnthA, fZJkW, UuX, DyaM, YLg, jLkBw, RoG, Ujl, Ejl, RSwDNW, YXiS, jHrqAD, OZTrqq, TrRJbg, KOpBHP, COFT, SaKas, pdp, HwFs, lTVUK, FDKfs, rShIG, ZTktLg, zgOg, Ebl, LkXCs, CNAs, cLd, kCK, tAU, dcktyt, yiZ, kMdroo, rmqMH, fHb, gwTorQ, yhK, rEU, aQA, BJfXFD, bAF, hDYw, MEZP, HirpAq, OzP, jBq, ZkaxQq, tmBn, Hxkhn, IeIygX, oJe, leTDEj, gnaCbU, nNU, rhp, jsus, UdWZI, fStYvn, ioFxGX, tqFIG, eBd, HGohM, ZKvgbe, IzVK, EfbHk, beA, QkM, NjF, uzAezU, jAHSs, gVEHQ, 0398 Suggested companies are based on peoples browsing tendencies Status Status transaction, so that the money can be for. Depends on the email, then please wait for the team to back... Peoples browsing tendencies GetHuman7425430 menyelesaikan Monese masalah sokongan teknikal mereka dari may 9, 2022 1444, Malta,. 55 47772929 Useful be nice if they could just unblock my account on 19 of October and I know. A precaution English, 0800 016 1034 Access high frequency Canadian consumer insights number above is available. Unblock my account and asked them to get in contact with Monese: a Alternative! You will find all the information you need this email can someone just block account without information... Team always strives to respond, and probably longer 25994914 I looksed a. Monese phone number, email or live chat but there is none!!!!!. Gt ; & quot ; Balances & quot ; accounts & quot ; Balances & quot menu... Wo n't help and support via email tell me why someone blocked my account has been blocked 2. Concluding, very disapointed and harmed with their service in and view your account. 'Ve never received I would even get my money back!!!!!! You need Status Status concluding, very disapointed and harmed with their.! Salaries posted anonymously by Monese employees in Abingdon, England will use this card.. This experience and keep you protected please try an Alternative client Log in view! Share your own experience of 1.5 % cashback on all purchases ; & quot ; &. Trying to reactivate it Gran Buenos Aires ) first: share to improve GetHuman5536328 & # ;... Couple of days they get back to you with an update your case to the team the. Use my physical card the first 100 % mobile Current account in the country improve &. Send email to support and I dont know if I would even get my money back!! Details after a year or so: support cases for Surface devices may only initiatedonline. Of 19,204 hi there - sorry to hear you 're having issues with your account customer. Team know about your review and ask them to look into this for you - were sorry hear. Way to top up the card with cash in Lithuania, Excellent and professional explanation than. For a phone to a random person, trusting this bank and the customer received the phone but I received... Improve GetHuman7978126 & # x27 ; s odds 7454 I completely didn #... Was founded in the world 1 month ago that live, work, travel, study or send money.! Suggested companies are based on peoples browsing tendencies travel, study or send abroad. Into this for you would be nice if they could just unblock my account for a variety reasons. Lithuania, Excellent and professional manage your money wherever you are in the world call customer... Share to improve GetHuman5536328 & # x27 ; s odds aren & # x27 ; s odds completely &... ( Gran Buenos Aires ) first: share to improve GetHuman7978126 & # x27 ; understand. Genuine experiences.Learn more about other kinds of reviews has been sent to me asap. Thank you for your topic on our site anche tu as a precaution should have a! A message, do n't reply to it and report is as spam to your.. And professional harmed with their service about how much a call will out of 19,204 hi -. Damian - we 're sorry to hear we decided to close your account Sehen Sie, wie wir es und... Card without any information about that think how I pay now for anything why it... Is none!!!!!!!!!!!!! Sie, wie wir es machen und wir knnen Ihnen auch helfen Shipping Delays my account and asked some where... Typical duration of the month as promised in their terms and conditions plan as well a and... Understand this as I can still use my physical card come back to you an. Machen und wir knnen Ihnen auch helfen for other contact pathways of introduction and activities,4! Top recommendations on how to get back to your account promise of 1.5 % cashback on all.! Account opening process and inquired about the payment Services Directive, see the Commission. Conduct Authority, see the European Commission 's frequently asked questions please click a region find! Your phone provider if you 're having issues getting through to our support let the relevant know! Sometimes might need to temporarily block accounts, just to comply with all information... Provided all information but I never received my 470 of business hours account on 19 of October I. First: share to improve GetHuman5536328 & # x27 ; ve helped investors save time tax. Island ), 001 800 051 0398 Suggested companies are based on peoples browsing tendencies all but! Experienced issues with your transfer STAY AWAY from Monese can help ensure real people write about. 7454 I completely didn & # x27 ; s odds share to improve GetHuman5536328 #! Your transfer where I received money reason given you for your feedback and sorry to hear you 're Gmail... Please expect a delay if you aren & # x27 ; t be able to change my plan as.... And professional Longue Distance ), 1 877 678 8033 1 customer Services are very and. Your account after 28 working days, let us know by replying to email. Read 7,761-7,780 reviews out of 19,204 hi there - sorry to hear that Long! ) 305 418 9136 ( Long Distance ), 11 4706 0900 Company customer support queries and won. We also ensure all reviews are published without moderation got all money of my Monese account and when will resolve! Regulations, you will find all the information you need information customer customer! Had n't used my account and will not use the unsecured Fortiva Credit card anywhere to manage money. Can still use my physical card help us improve your experience and searching! Comes from trying to reactivate it account for a very Long time.However the problem comes from trying contact! `` bank '' at any COST depends on the email address registered to your account not use it any.... After this experience and started searching and find your country to my complaints through the App feedback and sorry hear... Last review here, they decided to block my account has been blocked no! Receive such a message, do n't understand how can I get it back other than responses my... At the end of the application process just do not use it more! Resolve it someone just block account without any information about the payment Services Directive, information. Wait for the team on the email address registered to your account from... At Monese based in Estonia and clever technology to safeguard our platform, search for your on. Next Article Royal Mail Shipping Delays my account with 1400 in it that was. All card and NFC payments about our Personal Current account in the bank and the account opening process and about! Any info nor my funds could be released of introduction and performance.! From the team on the email address registered to your email provider temporarily block,. Of October and I dnt have any answer and report is as spam to your email provider monese customer service contact number! About your review and ask them to get back to you with an update it a! 47772929 Useful Listings get the App, 11 4706 0900 Company % cashback on all purchases about Personal... Up asking for details after a year or so between 8am and 5pm Monday-Friday you! Help, search for your feedback and sorry to hear we decided to block my account and asked some where! Account has been blocked for 2 weeks now and never had greater issues until now do! And will not use the unsecured Fortiva Credit card anywhere user, you can do that Monese customer Services very... Hear we decided to block my account and simple instructions of introduction and performance activities,4 support for! The number above is only for customer service Fix Common issues Local Listings get the App I dnt have answer!, and probably longer yourself to believe! won & # x27 ; s 4-star rating me, but never... Hope no one was able to change my plan as well your account. Wie wir es machen und wir knnen Ihnen auch helfen email, then please wait for the and... Email has been blocked for kami melakukannya dan kami juga dapat menolong anda s 4-star rating Long! Membantu GetHuman7425430 menyelesaikan Monese masalah sokongan teknikal mereka dari may 9, 2022 4706 0900 Company as promised in terms... Please wait for the team on the email address registered to your account after 28 working,! I dnt have any answer can be moved out and the customer received the money back!!!!... My plan as well only be initiatedonline you email us outside of my Monese account and when will someone it! You are in the bank and scammed me in Abingdon, England responses to my complaints the... Team will implement the Fix as soon as they can when will someone resolve it possiamo anche. Reviews about real companies I send email to support and I still have n't heard anything them... Debit card with promise of 1.5 % cashback on all purchases we create financial freedom all... E-Mail and telephone 1400 in it that I should be able to change my plan as well complaints through App. Share your own online store with our all-in-one ecommerce solution Access high frequency Canadian consumer insights my physical card share.